1.1 This website is owned and operated by Carnaval International Ltd (Carnaval).
1.2 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
2.1 This document was created using a template from SEQ Legal (https://www.seqlegal.com).
3. Collecting personal information
3.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
(c) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
(d) information relating to any purchases you make of our goods or any other transactions that you enter into through our website (including your name, address, telephone number and email address;
(e) information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication); and
(f) any other personal information that you choose to send to us;
3.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
4. Using your personal information
4.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
4.2 We may use your personal information to:
(a) administer our website and business;
(b) send you goods purchased through our website;
(c) send statements, invoices and payment reminders to you, and collect payments from you;
(d) send you non-marketing commercial communications;
(e) send you email notifications that you have specifically requested;
(f) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(g) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(h) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(i) deal with enquiries and complaints made by you or others relating to our website;
(j) keep our website secure and prevent fraud; and
(k) verify compliance with the terms and conditions governing the use of our website;
4.3 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
5. Disclosing personal information
5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
5.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
5.3 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
5.4 Except as provided in this policy, we will not provide your personal information to third parties.
6. International data transfers
6.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
6.2 Information that we collect may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.
6.3 You expressly agree to the transfers of personal information described in this Section 6.
7. Retaining personal information
7.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
7.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.3 Without prejudice to Section 7.2, we will usually delete personal data falling within the categories set out below at the date/time set out below:
(a) Personal information within order data will normally be deleted automatically once it has been held for 6 months; and
(b) Personal information obtained in other ways will be deleted manually on a regular basis
7.4 Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
8. Security of your personal information
8.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
8.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
8.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8.4 You are responsible for keeping any password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
9.1 We may update this policy from time to time by publishing a new version on our website.
9.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
9.3 We may notify you of changes to this policy by email.
10. Your rights
10.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) zero fee; and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
10.2 We may withhold personal information that you request to the extent permitted by law.
10.3 You may instruct us at any time not to process your personal information for marketing purposes.
10.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
11. Third party websites
11.1 Our website includes hyperlinks to, and details of, third party websites.
11.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
12. Updating information
12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
13.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
13.3 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
13.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
13.5 We use both session and persistent cookies on our website.
13.6 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
This cookie is used by this website to identify you as a user between page loads. This allows this website to remember certain settings, like the contents of your shopping cart. Because it is a session cookie, it is destroyed each time you close your browser. Significant parts of the website cannot operate without this cookie and continued use of the website is taken as implied consent for its presence.
utmt, utma, utmb, utmc, and utmz
These cookies are created by Google Analytics and they help us to gather statistical data regarding visits to our website to help improve our site. On our behalf, Google Analytics collects information such as the number of visitors, how long they stay and technical information such as the browser and operating system they are using.
You can opt out of Google Analytics on all websites using the Google Analytics Opt-out Browser Add-on.
psc, uvc, atuvc, atuvs and uid
These cookies are used by the tool AddThis.com which allows users to share particular pages easily. These cookies remember options such as your preferences on which network (for example Facebook or Twitter) a particular user likes to share.
You can opt-out of this service on all websites that use AddThis by using the AddThis Targeting Opt-Out Tool.
zlcmid, zlcid and zprivacy
These cookies are used by our chat tool provided by Zopim. These cookies are used to store the Zopim Live Chat ID and identify a device across visits, and also across a single chat session.
The zprivacy cookie can be used to store the user's preference to disable Live Chat, and cease using cookies. It is stored across visits.
13.7 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
13.8 Blocking all cookies will have a negative impact upon the usability of many websites.
13.9 If you block cookies, you will not be able to use all the features on our website.
13.10 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at https://support.microsoft.com/kb/278835);
(b) in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".
13.11 Deleting cookies will have a negative impact on the usability of many websites.
13.12 To find out more about cookies and how to control them on your device please see the About Cookies website
14. Data protection law
14.1 Carnaval operates in compliance with all relevant UK data protection law, including the Data Protection Act 2018, the General Data Protection Regulation and PCI-DSS. In this regard, Carnaval nominates the UK Information Commissioner's Office (ICO) as it's lead data protection supervisory authority.
14.2 In addition to measures to comply with laws previous to 2018 stated elsewhere in this policy, Carnaval undertakes to:
(a) expedite any 'right to be erased', 'subject access' or other individual rights requests as per the relevant legislation
(b) provide clear opt-in where personal data are collected (although this is assumed where a customer places an order for delivery)
(c) conduct information audits and privacy impact assessments where legally obligated
(d) cooperate in any complaints customers might raise with ICO regarding the processing of their personal information
(e) detect and report any data breaches to ICO
15. Data protection registration
15.1 Based on contact with the Information Commissioner's Office on 28th April 2015, we believe that we are not required to register as a data controller.
15.2 We have been advised that this is because our processing of personal data comes under the general business use exception - processing 'for staff administration, advertising, marketing or public relations, or accounts or records'.
15.3 As part of our general commitment to the Data Protection Act, we will reassess the need to register with the Information Commissioner's Office on a regular basis.
16. Our details
16.1 This website is owned and operated by Carnaval International Ltd.
16.2 Our principal place of business is at 44 Hillside Meadow, Fordham, Ely, Cambs.
16.3 You can contact us by writing to the business address given above or by using our website contact form.
16.4 Carnaval International Ltd has registered company number 11144746 with VAT registration 271 9682 68.